Meet your building's ground support.

Karen started with GSS in 2017 as an Area Manager for our Janitorial division and has quickly rose through the ranks to Director of Janitorial. Karen brings over 10 years of management and cleaning experience. She is responsible for the profitability, service delivery, retention and maintenance of all accounts– providing high-quality service to clients while delivering daily operational functions by overseeing day-to-day janitorial operations for commercial and corporate offices, hotels, condominiums and apartment buildings.

Karen is proficient in keeping her crew running like clockwork, handling issues proactively, and ensuring the GSS standard of perfection is not just met, but exceeded, daily. She is a master at managing budgets, driving new business growth, ensuring fulfillment of contractual obligations, and training managers and supervisors.

Efficient, dedicated, motivated professional with over 5 years of management experience as Director of Operations and Area Manager and over 10 years of leadership experience in retail, banking, concierge services, customer service, sales, operations and training. 

Since joining GSS, Jenny has been instrumental in developing a winning team, deftly operating our robust security and concierge division. From ensuring clients are not just satisfied, but thrilled, to overseeing and managing the entire team. She adapts well to all work environments and changes and has a positive attitude allows her to work well with all members of a team.

She is a passionate problem solver who can work well under pressure. Leadership is her second nature.

As Operational manager in Janitorial Division, Daniela is responsible for coordinating, directing, leading, guiding, and managing New York and New Jersey area day to day operation of ensuring all facilities are maintained to customer’s expectations. She resolves issues with clients, knows janitorial supplies and equipment and proper processes and teach supervisors to do the same.

Daniela is a great leadership ability to coach, lead and develop a team. She has ability to prioritize and manage multiple tasks while meeting deadlines, possess strong analytical, problem-solving and time management skills, the ability to motivate and support staff and a strong administrative and organization abilities. She maintains the company reputation of integrity by honesty, trust, and excellent service. 

Reymond began his Janitorial experience 8 years ago and started working with GSS back in 2018 as a Lead porter in different type of buildings. Later, due to his enthusiasm, focus, leadership, and attention to detail, he became in Area Manager in 2022. As area manager, he manages a team of cleaners at client locations, assigns cleaning jobs to workers based on their skills and inspecting completed work to ensure it meets the standards set by the client.

He has been characterized by his ability to train, fast learner, communication skills and for exceed GSS’s and client’s standards.

As Janitorial Area Manager, Loreli is responsible for managing and working with staff to ensure GSS guidelines are followed. Her focus is overseeing daily operations, leading and implementing cleaning standards and best practices, overseeing frontline cleaning services, ensuring all equipment is properly maintained and Maintaining safety and wellness initiatives and procedures are effectively followed by all things. She stands out for her experience in floor care, sanitation and disinfection, general office cleaning, construction site cleaning.

Loreli has a great ability to solve problems and manage time well. She is organized, proactive, self-disciplined, hardworking, attentive and constant. She is able to handle complexity.

As area manager, Alina is responsible for managing and working with the janitorial crew to super exceed GSS’s renowned standards of cleanliness and safety.

As our in-house regional training specialist, Esperanza directs, plans, and co-ordinates all employee training programs — ensuring service personnel are following best practices and performing to the impeccable standards GSS is renowned for.

Organized, detail and results-oriented, strong critical and analytical mindset, Kelly manages the day-to-day operations of the security and concierge division in New York Division. She trains her employees to greet and assist tenants/clients with their requests and give them her knowledge of the services and amenities available to guests to help them feel at home, ensure the security of the building and the safety of tenants/guests, and overall guest experience details.

Kelly’s 15+ years of experience in finance with focus on Operations, her proactive approach to problem solving and vigorous leadership skills allow her to look for perfection all the while developing the strengths of each employee to exceed client expectations. 

Kelly has a B.S in Liberal Arts – Psychology with a minor in Business Administration from C.U.N.Y Medgar Evers College (2006). Kelly Has an impeccable eye for detail to ensure accuracy and efficiency.

As Concierge Area manager, Henry is responsible for manage and lead operations of 20+ buildings in New York State. Henry focuses on train and coach concierge staff in customer service and handles escalated customer services issues as needed making day-to-day decisions. He monitors staff scheduling and shifts and keeps improving approachable and professional image in personal appearance according with client standards.

Within over 5 years of experience, Henry can be relied upon to show up ready, willing, and able to exceed our clients’ expectations. Under his leadership, our employees and clients are thrilled to work with such a dedicated leader.

As the overnight area manager for GSS, Damaso is an industry professional with 7 years of successful experience in employee management. Responsible for hiring and scheduling overnight employees for more than 20 sites located across the 5 boroughs.

Daily site visits ensure everyone is being held accountable to company standards while reinforcing teamwork, communication, and protocol to maintain a level of performance that is consistent across the board. Responsible and hardworking, Damaso Medrano can be relied upon to sweat the small stuff, including setting up our teams and visiting multiple facilities a day to check-in with them, as well as quickly and capably handling the unexpected. 

As Operations Manager of our Security Division, Quadir is Jenny Caba’s right-hand man. Hard-working and unafraid of a challenge, Quadir Lewis is dedicated to executing the GSS vision of perfection and keeping standards high for clients.

His responsibilities include provides on-site leadership for the security personnel assigned to the facilities, the hiring, supervision, training, scheduling, and development of all shift supervisors and security guard assigned, performance of all internal programs, policies, and reporting, maintaining communication and protocols that provide a productive client relationship. He also maintains all patrol/fleet vehicles and equipment utilized in the performance of the security function on the site, and perform initiatives of emergency response, and other tasks required by management.

Quadir has associate degree at BMCC For business management and over 15 years of industry experience.

With dedication, versatility, self-motivation, critical thinking and emotional intelligence skills, Syvia manage concierge and security team in New Jersey and Pennsylvania Region. She has 6+ year of experience as concierge and administration employee and 4+ years of experience managing people. 

Sylvia’s principal responsibilities are assigning team members with tasks based on their talents, maintaining trusting relationships with clients/tenants, uphold promises made to clients and training coaching scheduling staff ensuring our teams are meaning company standards and following policies. 

As an Area Manager, Rosario manages day-to-day operations for our concierge, security and janitorial services in FL.